Philips and Wye Valley NHS Trust launch X-ray services transformation programme


11-year radiology deal helps drive service transformation and improve operational efficiencies and the patient experience

Royal Philips has announced the first transformation as part of an 11-year Managed Service Agreement (MSA) with Wye Valley NHS Trust.

The trust went live with the MSA in April and since then a number of new systems have been delivered to a number of sites, including a new digital X-Ray room at the Hereford County Hospital.

The trust has also benefited from the launch of a service improvement training programme for the radiology team, giving them a common platform to drive service improvement.

The new X-Ray room is already demonstrating how technology can help unlock service transformations through delivering significant operational efficiencies.

The Philips Digital Diagnostic High Performance digital radiography system, for example, makes it quicker and easier for radiologists to adapt the scanning rooms to accommodate different patient needs.

The full system motorisation stitching also allows for whole spine imaging to be carried out, bringing significant benefit to patients with serious back injuries.

And the new room has also been designed with natural light, making the radiology exam a more-pleasant experience for patients.

Robert Griffiths, radiology services manager at the trust, said: “We’re already receiving positive feedback from employees who have said that they have noticed improvements in their working conditions since the changes were made, and I have high hopes for what we can achieve together in the future.”

Poyette Chambers, a radiographer at Hereford County Hospital, added: "These new rooms will give us scope to adapt our practice, become more creative, and work more concisely and more efficiently.

“The new room has already given us more flexibility when we’re working with patients who are not very mobile – for example they can stay seated in their wheelchair and we can fit the system around them.”

Under the partnership a comprehensive service and operational improvement programme will be rolled out, designed to deliver optimised workflow and create an enhanced working environment.

And, with the use of advanced data analytics, Philips will help the trust invest in the right technology at the right time, while also addressing process bottlenecks to deliver a first-class futureproof healthcare service to their community.

“As we plan for the next phase of transformations, we’re defining a long-term future that delivers optimum patient and staff experiences and helps realise new levels of clinical excellence and co-ordination across care-sites,” said Stephanie Holden, managed services director at Philips. Sign up for your free email newsletter